A blog about Remote work, being an Happiness Engineer, WordPress, and Customer Support
About what it’s like working as a Happiness Engineer at Automattic, where I focus on supporting the users of WordPress.com.
Today is a really cool day because it marks my 2 year anniversary at Automattic. In many many ways… it still feels like I just started a few months ago. I still feel so new in that I’m always learning and have brilliant challenges ahead of me. In other ways, I feel like I’ve grown…
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I was recently listening to this podcast called what Virtual CoWorking can teach virtual teams. One of the points that I found completely fascinating was that a small study was done, and showed that by hiding your own video on your display- makes you more effective/less distracted in video calls. If you’ve never done a video…
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My favorite days of remote working aren’t the days when I get to work by a pool, or even when I get to stay home all day working on my couch in my favorite sweatpants (as a really strong introvert, that’s saying a whole lot there). My absolute favorite days are when I’m on a…
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I posted a ton of pictures of last year’s Grand Meetup here and posted my thoughts here. And just realized that I forgot to post them for the Grand Meetup we had back in October of 2016 (which was around 5 months ago). Wait, so what is a Grand Meetup? Automattic is a remote company, which means…
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This post is part of a series describing what Automatticians do on a daily basis. You can read more posts like this by following the tag #a8cday on WordPress.com and Twitter. Hi! I’m Tish, and I work as a Happiness Engineer at WordPress.com. I get asked a lot what it means to work from home, on…
Read MoreAwhile back I was reading a book called The Customer Survival Kit. It was FANTASTIC! I highly recommend it. Several months ago I ended up writing an internal p2 post about it and sharing my favorite takeaways with my team at Automattic. But I was recently talking to a friend who also works in support…
Read MoreMy coworker Pam, is super amazing! She’s involved with the hiring of Happiness Engineers for WordPress.com, Jetpack, and WooCommerce. So I loved this post she wrote giving an inside look into her day! It’s definitely an interesting read! Enjoy! -Tish This post is part of a series describing what Automatticians do on a daily basis. You…
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Part 1: Application Process Part 2: The Interview Process Part 3: Paid Trial at Automattic (this post) What is a Trial? This is the opportunity to work at Automattic, doing the job you’re applying for. It’s fantastic because you have the opportunity to see if you’d actually like the job and gives Automattic the opportunity to see…
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Part 1: Application Process Part 2: The Interview Process (this post) Part 3: Paid Trial at Automattic If you’re interested in what I did to apply for the Happiness Engineer position, I suggest giving Part 1 a read 🙂
Read MoreThis past year, I was super excited to lend a hand to a project at Automattic, that was outside my normal day-to-day job scope.
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When I was first hired as Trial Happiness Engineer, I was concerned about the flexibility of live chat. I imagined a live chat operator being chained to their desk all day. But since this is Automattic the pioneers of remote working, how was this possible? How was it going to work?
Read MoreYesterday I had the privilege of speaking at Women who WP, which is this wonderful meet up that gets together some amazing women and we have dinner and talk about WordPress, our stories, and what we’re learning.
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Tish Briseno 