Today is a really cool day because it marks my 2 year anniversary at Automattic.
In many many ways… it still feels like I just started a few months ago. I still feel so new in that I’m always learning and have brilliant challenges ahead of me. In other ways, I feel like I’ve grown leaps and bounds knowledge-wise. Things that I always thought were way too hard to learn (I’m looking at you, domains!! lol), somehow are second nature now.
So I thought I’d throw myself a little GIF party and also take a moment to share 3 of my favorite stats.
Continue reading “Celebrating 2 years at Automattic”
I was recently listening to this podcast called what Virtual CoWorking can teach virtual teams.
One of the points that I found completely fascinating was that a small study was done, and showed that by hiding your own video on your display- makes you more effective/less distracted in video calls.
If you’ve never done a video call before, they’re very much like a Facetime or Skype session where you can see the other person and hear their audio.
Continue reading “Video Calls in Remote Work: Does hiding your own video make you more effective?”
My favorite days of remote working aren’t the days when I get to work by a pool, or even when I get to stay home all day working on my couch in my favorite sweatpants (as a really strong introvert, that’s saying a whole lot there). My absolute favorite days are when I’m on a meetup and I get to see my coworkers in person, these amazing people here.
Continue reading “An Inside peek into a Remote Team Meetup”
I posted a ton of pictures of last year’s Grand Meetup here and posted my thoughts here. And just realized that I forgot to post them for the Grand Meetup we had back in October of 2016 (which was around 5 months ago).
Wait, so what is a Grand Meetup?
Automattic is a remote company, which means that all employees work from wherever in the world they are. While we do have several offices or lounges in San Francisco, Maine, and Cape Town, no employees are expected to work out of there. The one time of a year we all get together is for the Grand Meetup (or what we fondly call the “The GM”) where Automattic flies all employees to one location where we all work together for a week.
Continue reading “2016 Automattic Grand Meetup”
This post is part of a series describing what Automatticians do on a daily basis. You can read more posts like this by following the tag #a8cday on WordPress.com and Twitter.
Hi! I’m Tish, and I work as a Happiness Engineer at WordPress.com.
I get asked a lot what it means to work from home, on a remote team where my coworkers live all over the world. So today I’m giving you an inside look into my day and schedule.
My days rarely look the same, because I love the variety. I’ve structured my Mondays to be my “long day” since I tend to get a lot of work done, so I work from 9am – 7pm.
This is what my Monday looks like:
Continue reading “A Day in the Life of a WordPress.com Happiness Engineer”
Awhile back I was reading a book called The Customer Survival Kit. It was FANTASTIC! I highly recommend it. Several months ago I ended up writing an internal p2 post about it and sharing my favorite takeaways with my team at Automattic. But I was recently talking to a friend who also works in support and I wanted to share my favorite quotes from the book, so I decided to post an excerpt of my original p2 post here:
Angry customers. I’m kinda terrified of them.
Whenever I encounter an angry customer, it takes a lot out of me emotionally/mentally. And I wanted to find a way to get a better handle on those interactions.
Continue reading “Lessons Learned from The Customer Survival Kit”
My coworker Pam, is super amazing! She’s involved with the hiring of Happiness Engineers for WordPress.com, Jetpack, and WooCommerce. So I loved this post she wrote giving an inside look into her day! It’s definitely an interesting read! Enjoy! -Tish
This post is part of a series describing what Automatticians do on a daily basis. You can read more posts like this by following the tag #a8cday on WordPress.com and Twitter. Back in October 2014, I wrote a post describing a typical day at work. Since then, my job has changed quite a bit, so […]
via A typical day at work — pyjammy dot blog
Part 1: Application Process
Part 2: The Interview Process
Part 3: Paid Trial at Automattic (this post)
What is a Trial?
This is the opportunity to work at Automattic, doing the job you’re applying for. It’s fantastic because you have the opportunity to see if you’d actually like the job and gives Automattic the opportunity to see how well you do the job.
It’s a paid Trial, so it really is a win-win situation. You get to try out the position, paid (this isn’t a salary but $25 hour), and see if you both think it’s a good fit.
Continue reading “How I became a Happiness Engineer at Automattic Part 3: Paid Trial at Automattic”
This past year, I was super excited to lend a hand to a project at Automattic, that was outside my normal day-to-day job scope.
Continue reading “On the fence about applying to Automattic? Watch these videos!”
When I was first hired as Trial Happiness Engineer, I was concerned about the flexibility of live chat.
I imagined a live chat operator being chained to their desk all day. But since this is Automattic the pioneers of remote working, how was this possible? How was it going to work?
Continue reading “The schedule of a Happiness Engineer working in live chat”
Yesterday I had the privilege of speaking at Women who WP, which is this wonderful meet up that gets together some amazing women and we have dinner and talk about WordPress, our stories, and what we’re learning.
Continue reading “Women who WP Presentation: How to Rock WordPress”