Lessons Learned from The Customer Survival Kit

Awhile back I was reading a book called The Customer Survival Kit. It was FANTASTIC! I highly recommend it. Several months ago I ended up writing an internal p2 post about it and sharing my favorite takeaways with my team at Automattic. But I was recently talking to a friend who also works in support and I wanted to share my favorite quotes from the book, so I decided to post an excerpt of my original p2 post here:

Angry customers. I’m kinda terrified of them.


Whenever I encounter an angry customer, it takes a lot out of me emotionally/mentally. And I wanted to find a way to get a better handle on those interactions.

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Pam’s awesome a8cday post

My coworker Pam, is super amazing! She’s involved with the hiring of Happiness Engineers for WordPress.com, Jetpack, and WooCommerce. So I loved this post she wrote giving an inside look into her day! It’s definitely an interesting read! Enjoy! -Tish

This post is part of a series describing what Automatticians do on a daily basis. You can read more posts like this by following the tag #a8cday on WordPress.com and Twitter. Back in October 2014, I wrote a post describing a typical day at work. Since then, my job has changed quite a bit, so […]

via A typical day at work — pyjammy dot blog

How I became a Happiness Engineer at Automattic Part 3: Paid Trial at Automattic

Part 1: Application Process
Part 2: The Interview Process
Part 3: Paid Trial at Automattic (this post)

What is a Trial?

This is the opportunity to work at Automattic, doing the job you’re applying for. It’s fantastic because you have the opportunity to see if you’d actually like the job and gives Automattic the opportunity to see how well you do the job.

It’s a paid Trial, so it really is a win-win situation. You get to try out the position, paid (this isn’t a salary but $25 hour), and see if you both think it’s a good fit.

Continue reading “How I became a Happiness Engineer at Automattic Part 3: Paid Trial at Automattic”

The schedule of a Happiness Engineer working in live chat

When I was first hired as Trial Happiness Engineer, I was concerned about the flexibility of live chat.

I imagined a live chat operator being chained to their desk all day. But since this is Automattic the pioneers of remote working, how was this possible? How was it going to work?

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Women who WP Presentation: How to Rock WordPress

Yesterday I had the privilege of speaking at Women who WP, which is this wonderful meet up that gets together some amazing women and we have dinner and talk about WordPress, our stories, and what we’re learning.

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WordPress Meetup: Women who WP in Orange County, CA

I had the privilege of attending the Women who WP meet up in Fountain Valley, CA.

While this was my first time attending, this was Women who WP’s 3rd meet up and had 14 wonderful women show up. We had everyone from developers to women who used WordPress for the very first time that day.

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