Lessons Learned from The Customer Survival Kit

By: Tish
Happiness EngineerLeave a Comment on Lessons Learned from The Customer Survival Kit

Awhile back I was reading a book called The Customer Survival Kit. It was FANTASTIC! I highly recommend it. Several months ago I ended up writing an internal p2 post about it and sharing my favorite takeaways with my team at Automattic. But I was recently talking to a friend who also works in support…

Read More

Pam’s awesome a8cday post

By: Tish
Happiness EngineerLeave a Comment on Pam’s awesome a8cday post

My coworker Pam, is super amazing! She’s involved with the hiring of Happiness Engineers for WordPress.com, Jetpack, and WooCommerce. So I loved this post she wrote giving an inside look into her day! It’s definitely an interesting read! Enjoy! -Tish This post is part of a series describing what Automatticians do on a daily basis. You…

Read More

How I became a Happiness Engineer at Automattic Part 3: Paid Trial at Automattic

By: Tish
Happiness Engineer, WordPress, , , , , , , 16 Comments on How I became a Happiness Engineer at Automattic Part 3: Paid Trial at Automattic

Part 1: Application Process Part 2: The Interview Process Part 3: Paid Trial at Automattic (this post) What is a Trial? This is the opportunity to work at Automattic, doing the job you’re applying for. It’s fantastic because you have the opportunity to see if you’d actually like the job and gives Automattic the opportunity to see…

Read More

How I became a Happiness Engineer at Automattic Part 2: The Interview Process

By: Tish
Happiness Engineer, , , , 6 Comments on How I became a Happiness Engineer at Automattic Part 2: The Interview Process

Part 1: Application Process Part 2: The Interview Process (this post) Part 3: Paid Trial at Automattic If you’re interested in what I did to apply for the Happiness Engineer position, I suggest giving Part 1 a read 🙂

Read More

The schedule of a Happiness Engineer working in live chat

By: Tish
Happiness Engineer, WordPress, , , , , 11 Comments on The schedule of a Happiness Engineer working in live chat

When I was first hired as Trial Happiness Engineer, I was concerned about the flexibility of live chat. I imagined a live chat operator being chained to their desk all day. But since this is Automattic the pioneers of remote working, how was this possible? How was it going to work?

Read More

Women who WP Presentation: How to Rock WordPress

By: Tish
Happiness Engineer, WordPress, , , , Leave a Comment on Women who WP Presentation: How to Rock WordPress

Yesterday I had the privilege of speaking at Women who WP, which is this wonderful meet up that gets together some amazing women and we have dinner and talk about WordPress, our stories, and what we’re learning.

Read More

WordPress Meetup: Women who WP in Orange County, CA

By: Tish
WordPress, , , 2 Comments on WordPress Meetup: Women who WP in Orange County, CA

I had the privilege of attending the Women who WP meet up in Fountain Valley, CA. While this was my first time attending, this was Women who WP’s 3rd meet up and had 14 wonderful women show up. We had everyone from developers to women who used WordPress for the very first time that day.

Read More

Who knew loving WordPress would result in so little closet space?

By: Tish
WordPressLeave a Comment on Who knew loving WordPress would result in so little closet space?

The other day I realized that I was unable to fit a single thing into my closet, which is not usually a problem for me. I’m the type of girl who collects tech toys over shoes or clothes. Which is actually an expensive habit, but results in lots of closet space usually. That is, until…

Read More